Return & Refund Policy

At TidyVibemx, we want our customers to shop with confidence.

This Return & Refund Policy explains the conditions and procedures for returns, refunds, and exchanges.

1. 60-Day Return Policy

We accept eligible return requests within 60 calendar days after the date of delivery.

To initiate a return, please contact us at service@mallvic.com.

All returns must be authorized before products are shipped back.

2. Return Eligibility

For standard change-of-mind returns, products should meet the following conditions:

• The item is unused, unworn, and unwashed, where applicable.

• The item remains in its original condition.

• Original packaging and accessories are included where reasonably possible.

• Proof of purchase or an order number is provided.

Certain products may be subject to specific return restrictions for hygiene, health, safety, or legal reasons. Applicable restrictions should be disclosed before purchase.

These requirements do not limit any statutory rights relating to defective, damaged, or incorrectly supplied goods.

3. How to Request a Return

To request a return:

1. Contact service@mallvic.com within 60 calendar days after delivery.

2. Provide your order number and the item you wish to return.

3. Explain the reason for the return.

4. Wait for return authorization and shipping instructions.

5. Send the product to the designated return address.

Please do not return merchandise without receiving instructions from our customer support team.

4. Return Shipping Costs

Change-of-Mind Returns

For returns due to personal preference, an ordering mistake, or a change of mind, the customer is responsible for return shipping costs.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or incorrect due to an issue attributable to us, we will provide an appropriate remedy.

Where a return is required, we will cover reasonable return shipping costs for qualifying cases.

5. Refund Processing

Once a returned product has been received and inspected, we will notify you of the refund decision.

Approved refunds will be initiated to the original payment method within 3–5 business days.

Please note that your bank or payment provider may require additional time to make the refunded amount available.

6. Exchanges

If you would like to exchange an item, please contact customer support.

Exchanges are subject to product availability and the circumstances of your request.

7. Order Cancellations

Customers may request order cancellations by contacting our support team as soon as possible.

Orders that have already been processed or dispatched may not be eligible for cancellation.

If an order has shipped, the standard return procedure may apply.

8. Missing Refunds

If an approved refund has not appeared in your account, please check with your bank or payment provider.

If you still need assistance, contact our support team.

9. Consumer Rights

Nothing in this policy excludes or limits any statutory consumer rights or remedies that cannot legally be waived.

10. Contact Information

Store Name: TidyVibemx

Legal Business Name: SoftView Aesthetics LLC

Business Address:

12439 S Mainstreet Space 1240
Rancho Cucamonga, CA 91739
United States

Email: service@mallvic.com

Phone: +1 (226) 493-1029

Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time

Website: https://TidyVibemx.com